Returns & Exchanges

At Chive Ceramics Studio, we want you to love every handcrafted piece in your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Email our support team with your order number and the reason for your return to receive a Return Authorization and a prepaid shipping label.

2

Pack with Care

Carefully wrap the ceramic items in their original protective packaging and bubble wrap to ensure they remain safe and unbroken during transit.

3

Ship the Package

Affix the provided shipping label to your box and drop it off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

Once our studio inspects the returned items, we will issue a full refund to your original payment method, typically processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing